Sandbox City Support

Help with the Sandbox City mobile game, purchases, progress, privacy, and technical problems.

Contact support

Email developer@yilmazkiymaz.com. Include your device model, operating-system version, game version, and a short description of what happened. Screenshots are useful. Do not send passwords, payment-card details, or authentication codes.

Purchases

Purchases and refunds are handled by Apple or Google. If an approved purchase was not delivered, restart the game and use any available restore-purchases option. If the item is still missing, contact support with the store, approximate purchase time, item name, and the store's non-sensitive transaction identifier.

Lost or missing progress

Confirm that you are signed into the same Apple Game Center/iCloud or Google Play Games account previously used by the game. Avoid uninstalling or clearing app data until you have checked platform cloud-save status, because locally stored progress may be removed.

Crashes or performance problems

• Install the latest Sandbox City update and operating-system update available for your device.
• Restart the device and close unnecessary background apps.
• Check that the device has free storage and a stable network connection.
• If the issue continues, email support with the steps that reproduce it.

Privacy

Read the Privacy Policy. Privacy questions and data requests should be sent to privacy@yilmazkiymaz.com.

Legal

Use of Sandbox City is governed by the Terms of Use.